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equipment repair and maintenance services
With a team of fully employed feild engineers across the UK, MVS provide an unrivalled service for regular maintenance services and emergency repairs.
Working with facility managers, MVS accept calls via e-mails to custom e-mail addresses and phone calls to our specialist help desk number.
All new installations are offered with a first year maintenance option or warranty repair service to provide peace of mind.
Repairs are prioritised if they are business critical and a rage of priorities from 3 hours up to 14 days is available to clients at their request.
Fixzone is a specialist software programme used to schedule the correct parts and engineers to the correct sites.
Each helpdesk assistant has acces to they system and each engineer receives instructions and inputs details via their PDA (which you will be asked to sign on completion).
At the heart of every aspect of our service is customer satisfaction and problems are already escalating through the management team, whenever a problem is highlighted to us.
